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Frequently Asked Questions

Do you require a deposit

or a minimum purchase?

Yes. All bookings require a 50% NON-REFUNDABLE deposit of the total cost is due upon booking to secure your date! Once deposit is paid, your event will be added to our calendar. The remaining balance must be paid 10 business days prior to your event. Any custom item(s) must be paid in full prior to ordering the item(s) and is NON-REFUNDABLE. Our minimum purchase is $200 and does not include tax and delivery charges.

How many weeks in advance should I book?

We recommend booking as soon as possible. Our current booking minimum is 30 days prior to your event date. This is to ensure we're able to secure your item(s), availability of balloons/decorations and shipping time.  

What's your cancellation policy? 

To allow for appropriate rescheduling, a written request must be submitted via email 14 business days in advance of the original date. To secure a new date, the service contract must revised and proposed date confirmed. However, if the new date is unavailable, the NON-REFUNDABLE deposit is forfeited and the event will be removed from our calendar. If the event is cancelled for any reason, the NON-REFUNDABLE deposit or 50% of the cost (if paid in full) is forfeited. 

Can I make changes to

the balloon design? 

Yes. Changes made after event is booked may result in additional charges. 48 hour notice is REQUIRED prior to the event date and is subject to a minimum 20% change fee. Fee will vary depending on availability of item(s) and/or the extent of the design change. If item(s) are not secured or changes can not be made, no additional charges will apply. 

Can we use balloons supplied by the client? 

No. We do not use ANY balloons purchased by the client. We only use the highest quality balloons that are 100% biodegradable. Our balloons are made of 100% latex.  

Do we have insurance?

Yes. Cute and Classy Balloons is insured.

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